TRACKING WORK ORDERS
Because we have a stack of work orders, about an inch thick, we have a system that helps us match a customer with their job, when they call. The work orders are kept in numerical order on a clipboard. The customer is assigned a work order number, he is instructed to save and remember that number to be referenced when calling for info, or when emailing for updates. We also use these numbers to track emails for parts inquiries, and as a purchase order number as well. For example, Joe Blow’s 540 on work order #2158, would have the work order (W.O.) # JB540/2158. When a customer calls for info and gives us the W.O. number, we can find it in the stack very quickly. When invoices come in with this as a PO, we can match it to the W.O. as well.
Rich Jones
Redline Automotive Competition Engines
Davie, FL
NOVEMBER, 2021
