HANDLING UNHAPPY CUSTOMERS You can tell the customer interaction will be a tough one in the first few seconds. The caller’s tone of voice, accusatory language and high volume all say, “I’m going to let you have it”. How you react in these first few seconds will set...
CORN IN THE GASTANK I left my 2007 Harley Davidson sitting in storage with a half of a tank of gasoline, without an additive to combat the effects of Ethanol fuel. With all the press releases and articles warning about the corrosive effects of condensation and...
E-Z BOLT REMOVAL Most bolts broken off flush or slightly below the surface can be easily removed using a MIG welder. Place a flat washer the same size as the broken bolt over the bolt and weld through the center. Then, place a 1⁄2” nut on top of the washer and...
TWO HAND TIPPING I’ve found an easy way to set the valve stem height on heads. I get the two end valves to spec, then install light springs and retainers. This way I can hold the ruler across the top of the tips to adjust the others without needing 3 hands. Randy...
ANOTHER DOWEL PULLER We were trying to remove the alignment dowels from some “H” beam rods and our usual method of using a head dowel puller wasn’t working on the stubborn ones. I was trying to figure out a more precision collet set to use when I decided that my mill...
LET’S GET VISUAL ”Visuals” not only help eliminate waste, but can have additional positive impact on a shop’s operation, safety and cost. *Safety glasses (with side shields) should be mandatory in all shop areas; not just machining, grinding, welding, etc.. This can...